Wendy’s announces guarantee to replace new fries that aren’t ‘hot and crispy’


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The chain recently debuted its new fry recipe

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These are better than some really good fries.

When it comes to fast food, french fries are a big part of what made a chain popular. Wendy’s has just introduced a new recipe for their fries and the company is clearly very confident about them.


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The fast-food chain announced that it would replace any order of fries if they weren’t “hot and crunchy.” one in Press release, Wendy’s calls it “Hot and Crispy Fry Guarantee.”

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John Lee, Vice President of Culinary Innovation, said, “At Wendy’s, we’re always on the lookout for new ways to innovate our menus where we see a lack of competition. As a fry fanatic, it’s okay not to have fries — so I set off with our culinary team in search of the perfect fries that will disrupt this category. We’re very proud of where we arrived with Wendy’s new Hot & Crispy Fries, a hot one with every bite , delivers crunchy, salty crunch.”

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According to the press release, Wendy’s tested 20 different cuts of potatoes to make sure the fries had good heat protection. The fries were designed not only to taste good, but also to retain their crunchiness.

“The Hot and Crispy Guarantee, Wendy’s way of doubling the fries, is our most important offering,” said Carl Loredo, Wendy’s US Chief Marketing Officer. “We know customers deserve better than cold, washed fries from our competitors. That’s why we are committed to delivering hot and crunchy fries with every single order – if your fries aren’t hot and crunchy when you get them. “We’ll replace them, no questions asked. This guarantee is an expression of the trust we build with our customers, assuring a high-quality, desirable experience every time.”

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