- Pensioners and low income families can claim the warm home discount
- Those whose supplier gets busted may no longer be able to get it
- We reveal everything you need to know about claiming it
There are concerns that thousands of vulnerable customers could miss out on warm home discounts if their supplier collapses.
Many low-income households are currently eligible to receive £140 off their energy bills this winter through this scheme.
However, not every supplier stands a chance to apply for an exemption.
Therefore, there is a possibility that people who are moved to another provider after their closure could potentially find themselves without the opportunity to apply for funds.
Some vulnerable people may miss out on warm home discounts if their supplier collapses.
What is a Warm Home Discount?
Eligible households could get £140 off their electricity bill for the winter 2021 to 2022 under the Warm Home Discount scheme, which officially opened on 18 October 2021.
The money is not paid directly to the customers, but a one-time discount on the electricity bill of the household between October and March.
Customers may be able to get a discount on their gas bill if their supplier provides both gas and electricity to them and should contact their provider to find out.
They are encouraged to apply as soon as their supplier opens the application as there are a limited number of discounts available.
Click here to see which suppliers have already opened their applications.
Who is eligible for the Warm Home Discount?
If you receive the Guaranteed Credit element of the Pension Credit – known as the ‘Core Group’, you may be eligible.
If you are in this category, you will receive a letter between October and December 2021 telling you how to get the waiver if you qualify.
Your electricity supplier will apply the discount in your bill till 31st March 2022. If you have not received a letter and think you are eligible, contact your energy provider.
There are also ‘broad groups’ who are eligible – low-income earners who meet their energy supplier’s criteria.
If in this category, customers will have to apply for the discount through their provider who will decide who is eligible or not.
Families may still qualify for a discount if they use a pre-pay or pay-as-you-go electricity meter.
Suppliers will tell you how you will get a discount if you are eligible, for example a voucher that you can use to top up your meter.
Those included in the ‘Broad Group’ are not guaranteed to receive the Warm Home Discount
If their supplier gets busted, who can go wrong?
Suppliers often offer hot home discounts but are under no obligation to do so.
While most do, there are still some that do not – mostly smaller providers.
Those in the ‘core group’ should automatically receive a warm home discount even if their supplier malfunctions and is transferred to another.
This is because they are data matched against obligated suppliers, who are provided with a list of customers to whom they must apply the discount.
However, people in the ‘broad group’ are not guaranteed this.
These consumers will have to reapply with their new supplier if they decline, which means they are not guaranteed a discount.
An Offgame spokesperson said: ‘We understand this can be a worrying time for many people who are facing financial hardship.
‘Any customer who receives a Warm Homes discount and moves to a new supplier if its supplier fails will be able to reapply for the discount. They should contact their new supplier for details on how to apply again.’