United Airlines customers were facing problems on its website and mobile app
United Airlines was hit on Friday by a systemwide outage that affected the boarding process for some passengers and caused ground stops for flights in the US and Canada.
“This morning we experienced technical system issues that affected our operations and have since been resolved,” United said in a statement to Granthshala Business.
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The carrier confirmed that all of its systems are operating normally and that it is “working diligently to transport customers to their destinations.”
United implemented a nationwide ground stop in the US and Canada at approximately 6:45 a.m. ET which was lifted after 45 minutes.
News of the delay continued to be shared on social media.
The carrier responded on Twitter to several customers who complained about problems with the airline at the airport and on its mobile app.
“@united system down? Can’t check bags but welcome to carryon? What about my wife’s bag? Should I drop her off at @BHMairport?” A Twitter user wrote.
In response to the tweet, United said, “its teams are aware that passengers are currently facing these issues, working to resolve them as quickly as possible.”
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In another tweet, United confirmed to a customer that its teams are still working to resolve and log in again in an hour.