The report from Granthshala, and other outlets that are part of the consortium, follows a month-long thorough investigation for the company. The Wall Street Journal previously published a series of stories based on thousands of pages of internal Facebook documents leaked by Haugen. (The union’s work is based on several documents of the same kind.)
All of this raises an uncomfortable question for the company: is Facebook really able to manage the potential for real-world damage from its staggeringly large platforms, or has the social media giant grown too big. No to fail?
Facebook tries to start the page
Facebook, for its part, has repeatedly tried to discredit Haugen, saying reports on his testimony and documents misrepresent his actions and efforts.
“At the heart of these stories is a premise that is false,” a Facebook spokesperson said in a statement to Granthshala. “Yes, we are a business and we make a profit, but the idea that we do so at the cost of people’s safety or well-being is misunderstood as to where our own business interests lie.”
Despite the Journal’s report last month, Granthshala last week identified disturbing content linked to the group on Instagram, including pictures of guns, and photo and video posts in which people were shot or beheaded. . After Granthshala asked Facebook about the post, a spokesperson confirmed that several videos flagged by Granthshala for violating company policies had been removed, and added a warning to at least one post. Was.
Haugen said at a briefing, “Facebook has very few employees … and that’s because there are so many technologists who see what Facebook has done and their reluctance to accept responsibility, and people want to work there. not wanting.” Last week with the “Facebook Papers” consortium. “So they have to make a very, very, very deliberate choice of what does or doesn’t accomplish.”
According to a company spokesperson, Facebook has invested a total of $13 billion since 2016 to improve the security of its platform. (By comparison, the company’s annual revenue topped $85 billion last year and its profit reached $29 billion.) The spokesperson also said that Facebook has “40,000 people working on security and security on our platform, Including 15,000 people who review content in over 70 languages working in over 20 locations worldwide to support our community.”
“We have also removed more than 150 networks seeking to manipulate public debate since 2017, and they originated in more than 50 countries, most of which have come from the US or are concentrated outside,” the spokesperson said. ” “Our track record shows that we act on abuse outside the US with the same intensity as we enforce in the US.”
Still, the documents show that the company has much more work to do to eliminate all the pitfalls outlined in the documents and to address the unintended consequences of Facebook’s unprecedented reach and integration into our daily lives.
Meanwhile, the company is losing trust not only among some of its users and regulators, but also internally.
Several internal documents point to concerns among Facebook employees about the company’s actions, including a December 2020 post on Facebook’s internal site about an employee leaving on the company’s integrity team in which an employee posted in a comment. Notes, “Our recent Pulse results show confidence in leadership. There has been a decline across the company.” (Companies often use pulse surveys to assess employee sentiment on certain topics.)
Good news for Facebook: Haugen, and his support team, isn’t aiming to shut down or break up the company. During her Senate testimony, Haugen repeatedly told lawmakers that she was there because she believed in Facebook’s potential for good, if the company is able to resolve its serious issues. Haugen even said that she would work for Facebook again if given the chance. She suggested that Congress give the company “a chance to declare moral bankruptcy and we can figure out how to fix these things together.”
“The most interesting thing I discovered while reading these documents is just how extraordinary the company is,” Lawrence Lessig, a Harvard Law School professor and Hogen’s strategic legal advisor, told Granthshala. “There are thousands of French Haugeans in the company … who are just trying to do their job. They’re trying to make Facebook safe and useful and the best platform for communication.”
It remains to be seen how much Facebook will change in response to the revelations from current and future whistleblowers, especially if its ad-fueled business continues as it has so far. Will it agree with the kind of transparency and cooperation that Haugen, regulators and others have demanded? Or will it continue with business as usual under a new name?
Credit : edition.cnn.com