FAA denies Southwest’s explanation for delays and cancellations
Southwest Airlines canceled more than 1,000 flights this weekend amid air traffic control issues and the weather, and the airline hasn’t provided an update on whether the cancellations may continue.
“ATC issues and disruptive weather have resulted in a large number of cancellations throughout the weekend, while we are working to fine-tune our operations,” Southwest said in a statement on Twitter on Saturday. “We appreciate your patience as we accommodate affected customers, and customer service wait times are longer than usual.”
According to information about flyingSouthwest, a website that tracks cancellations and delays, has canceled 1,018 flights and delayed 597 flights on Sunday alone. On Saturday, the airline canceled 808 flights and delayed 1,187 flights.
Southwest provided a lengthy statement to Granthshala Business on Sunday afternoon.
The spokesperson told Granthshala Business, “We experienced weather challenges at our Florida airports at the beginning of the weekend, challenges from unexpected air traffic control issues in the same area, delayed delays and significant cancellations for us.” “
“We have continued diligent work throughout the weekend to reset our operations with a focus on redeploying aircraft and crew to take care of our customers,” the spokesperson said. “With low frequencies between cities in our current schedule, it is more difficult and longer to recover during operational challenges. We are working diligently to accommodate our customers as quickly as possible, and we are grateful for their patience. Huh.”
“We are providing customers with additional flexibility to explore self-service rebooking options Southwest.com, where they can get updates about their travel status. We know flight cancellations are frustrating for our customers and employees and we apologize, and we thank everyone again for their patience as we work to stay safe, and second to disrupt plans. As soon as possible to resolve,” concluded the spokesperson. .
A spokesman for the Federal Aviation Administration said the air traffic control issues ended Friday.
“No FAA air traffic staffing shortages have been reported since Friday,” an FAA spokesman told Granthshala Business in a statement Sunday. “Extensive severe weather, military training and limited staffing in an area of the Jacksonville Air Route Traffic Control Center resulted in flight delays and cancellations for a few hours on Friday afternoon.”
“Some airlines are facing scheduling challenges as aircraft and crew are out of place. Please contact airlines for details on current flight schedules,” the spokesperson said.
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Granthshala Business also contacted two of the most affected airports — Denver International Airport and Baltimore-Washington Thurgood Marshall International Airport — on Sunday. DIA did not respond, while BWI referred Granthshala Business to Southwest.
Granthshala Business’ Grady Trimble contributed to this report.