- Apple begins pre-orders for its new iPhone 13 family at 8 a.m. Friday
- Users paying with Apple Card have not been able to secure their device
- There’s a glitch preventing Apple Card payments from being processed
Apple users flocked to the company’s store starting Friday at 8 a.m. ET to pre-order one of the new iPhone 13 smartphones, but shoppers who paid with Apple Card haven’t been able to secure the highly anticipated device.
Distressed customers took to Twitter to share the issue, prompting the tech giant to finally acknowledge the issue by midday, saying there was a glitch in withholding payments.
Travis Murdock shared a workaround on Twitter: ‘Call Apple and have them place the order on your end, then send you a link to pay via email. When you enter your Apple Card, it will work.’
According to the Apple Store website, both the iPhone 13 and iPhone 13 Pro are available for pre-order, with both available on September 24.
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According to the Apple Store website, both the iPhone 13 (pictured) and the iPhone 13 Pro are available for pre-order, set to be available on September 24.
Apple Card holders can use a different credit card to pre-order their devices, but using a specific card allows people to purchase Apple products with 3 percent cashback.
Some users have suggested that the system may be overloaded with pre-orders, but the problem is still ongoing.
Apple announced the new smartphone during its annual product event on Tuesday.
However, the event was held online for the second time in a row due to the coronavirus pandemic.
The 6.1-inch smartphone keeps the sleek design and ceramic front shield like its predecessor, but now boasts a diagonal camera lens design thanks to the new dual system.
The latest and one of the many iPhone 13 rumours, said that the smartphone will launch in a new pink color that users can buy – the new shade is also available for the iPhone 13 mini.
Customers can also buy the iPhone 13 in blue, ‘Midnight’, ‘Starlight’ and product red colours.
The biggest upgrade, however, is the increase in battery life: the iPhone 13 offers 2.5 hours more than the iPhone 12 and the iPhone mini gets 1.5 hours of extra power.
The new iPhone 13 isn’t a completely redesigned Apple smartphone, but it includes subtle changes that improve performance and user experience.
Many iOS fans were disappointed with the new smartphone, saying it didn’t have any major improvements and lacked the innovation that Apple is known for.
A Twitter user, Priyanka Sarin, wrote: ‘Seriously where is the innovation Apple is known for? Changing camera position?
This is not doing justice to the legacy left by #SteveJobs.
Nidhi Shankar said: ‘Steve Jobs would have hated the iPhone 13. Was just saying.’
Others on Twitter complained about the lack of innovation, while one user Andre Munford wrote: ‘Not impressed with the iPhone 13.
Apple has lost its way of creativity after the death of Steve Jobs and Johnny (sic) Ives [the firm’s former chief design officer] Apple left.
‘Apple lags behind Android when it comes to phones.’
Another fan said that the iPhone 13 was ‘just an overclocked iPhone 12 with a camera upgrade!’
The iPhone 13 costs $799, while the Pro costs $999 and the Pro Max costs $1,099.