It added that he would have to “pay off his outstanding debt” with the airline before being allowed to fly again. Ryanair said customers who got a refund directly after the airline’s cancellation would not be affected.
A chargeback occurs when a customer disputes a payment on their debit or credit card and the transaction is reversed by their bank, which recovers the money from the merchant’s bank.
MoneySavingExpert reported it had spoken to three passengers who said they had booked new trips with Ryanair only to find out they would not be allowed to board the plane unless they paid a refund of hundreds of pounds. According to the report, if customers do not want to refund the chargeback, Ryanair offered to refund new tickets.
But one of the passengers reportedly found out just three days before the trip was due and thought he had no money to repay Ryanair or spend on accommodation, car rental, COVID-19 testing and airport parking. There is no option but to pay.
In a statement shared with Granthshala Business, American Express said it “carefully and fairly, and reviews all refund claims on a case by case basis with the merchant and cardmember.”
According to MoneySavingExpert, dozens of potential holidaymakers are reporting a similar issue with Ryanair on the website’s forum.
According to the terms and conditions published on its website, Ryanair states that it may refuse to carry the passenger if they paid the airline money in respect of a previous flight, “for refusing to pay against us, Reasons for rejection or recharging.” Passengers agree to these rules at the time of booking the ticket.
“I don’t see any obvious challenge to this approach,” Colin Murphy, an attorney on the travel team at UK firm Leigh Day, told Granthshala Business. “Airlines have wide discretion to refuse boarding.”
Last week, Britain’s antitrust regulator dropped an investigation into whether Ryanair and British Airways broke the law by denying customers refunds for flights they weren’t able to take during the lockdown.
It concluded that the law does not provide passengers who were prevented from flying by travel restrictions and with a sufficiently clear right of return.
Credit : www.cnn.com