- ‘Delivery-to-vehicle’ now available for Ford car drivers in some UK locations
- This allows drivers to put the parcel in the car boot if the recipients cannot come to the door
- Allows the customer to access the vehicle through the FordPass app
Thanks to a partnership between carmaker and delivery service Hermes, Ford owners can now choose to have their parcels delivered to their car boot.
As part of a pilot, UK Ford owners can get delivery drivers to leave the parcel in the boot of their vehicle if it is located at their home address as a safe-haven location.
The option is suitable for those who are not at home to pick up their parcel, or are at home but too busy to answer the door.
In a car boot, parcels are ‘safe and dry and can be picked up at your convenience’, claims Ford, rather than being left on a porch where they can be rained down or stolen.
Ford claims that the ‘delivery-to-vehicle’ saves drivers from knocking on doors, climbing stairs or finding neighbors to pick up parcels when the recipient is not at home.
However, it does give delivery staff access to a person’s car boot. This can put customers off if there are valuables already there, especially if their car is on a busy street outside their home.
Ford drivers can now choose to have their parcels delivered in their car boot as part of a new pilot in the UK – but that includes opening their boot when they’re not even there
How does this work?
When purchasing from selected retailers, participants in the pilot will have ‘Delivery-to-Vehicle’ as a standard option for delivery and will provide vehicle location details.
When the package is out for delivery, the delivery driver locates the customer’s vehicle on the Hermes app.
Allows the customer to access the vehicle through the FordPass app.
Once they’ve done that, boot opens up and places the driver package into boot and takes a picture of it there.
Once the boot is off, the driver locks the vehicle and continues with the next delivery.
For added security, if the delivery driver fails to lock the vehicle after making the delivery, the vehicle is automatically locked within a stipulated time period.
The delivery-to-vehicle option is very similar to the one offered by Volkswagen and Hermes last year. It has only been launched in parts of Essex for now, but according to Ford and Hermes, it could soon spread to London and other surrounding areas.
To ensure that vehicles remain secure, only the delivery driver can access the boot of the vehicle – and they can do so only using a one-time token that is displayed to them on the Hermes app.
Mark Harvey, Director of Enterprise Connectivity at Ford of Europe, said, “With Hermes, we are looking at more secure and efficient ways to deliver parcels to meet the growing demands that come from online purchases.”
“It is extremely convenient for the customer to convert the vehicle into a delivery point.
‘This puts them in control, making sure their parcel is where they want it when they want it.’
The delivery-to-vehicle option now allows customers to access the free-to-use FordPass app (which lets Ford drivers unlock and even start a car engine with their smartphone) and a connected vehicle (FordPass Connect modem). one) is introduced.
When shopping with ‘selected retailers’ including ASOS, Misguided, Boohoo and H&M, participants in the pilot will have ‘Delivery-to-Vehicle’ as a standard option for delivery and provide vehicle location details .
Customers will also be able to opt for traditional home delivery if they wish.
Once the delivery driver is within 300 meters (980 ft) of the car, the exact location of the customer’s vehicle is displayed on the Hermes app for the driver to view.
Once the delivery driver is within 300 meters (980 ft) of their destination, the exact location of the customer’s vehicle is displayed on the Hermes app (pictured).
Volkswagen and Hermes to follow ‘UK-first’ car delivery service in 2020
Hermes was chosen by Volkswagen as its first partner to test the UK’s first in-car delivery service in 2020.
For the first time, the Hermes in-car delivery service was tested in Milton Keynes to boost delivery rates.
Consumers registered for the service can receive an SMS or email when their parcel arrives at the delivery depot, giving them the option of having it delivered to their car.
Once trials are conducted and feedback is gathered, it is envisaged that the service will be rolled out gradually across the UK, Hermes said.
MailOnline has contacted Hermes regarding next steps in the trail’s success and potential rollout.
Within 50 meters (160 ft), the delivery driver scans the barcode on the customer’s parcel to generate a one-time unlock token for the vehicle. This allows the driver to unlock the boot so that the courier can safely deposit the customer’s package.
For added safety, if the delivery driver fails to lock the vehicle after making the delivery, the vehicle is automatically locked within the time period specified by Ford. For ‘security reasons’, the firm will not tell MailOnline for how long.
Vehicle detection and remote unlocking/locking is enabled through the FordPass app through permissions granted by the recipient.
If the vehicle is not within 300 meters of the selected delivery-to-vehicle address, the parcel is delivered to the recipient’s home address. This also applies to parcels that are too large to fit in a boot.
Ford said the service is not currently available for multi-storey car parks or gated parking areas.
The carmaker claims that the delivery-to-vehicle also suits those who are returning to work in the office after working from home.
“When many of us begin to return to our workplaces, we may again find ourselves missing important package deliveries,” the statement said.