- NHS app not displaying COVID passes due to ‘high traffic volume’
- The app went down this morning and the NHS said it was ‘investigating’
- Britons traveling abroad today claim they have been forced to miss their flights
- ***Were you affected by the crash of the NHS app? Email: [email protected] or [email protected], or Ring: 02036150537***
Were you affected by the mess?
The NHS app today did not allow everyone to view their COVID vaccine passes for nearly four hours, leaving holidaymakers unable to board flights.
In yet more travel chaos, controversial software – which allows people to prove their vaccination status – was not displaying QR code passes due to ‘high traffic volumes’.
NHS Digital said users of the app faced problems at 11.45am due to a ‘technical issue with a global service provider’. The app started working again after 3.15 pm.
Meanwhile, desperate people traveling abroad claim they have been forced to miss their flights.
A man claimed he was ‘stuck’ in Greece because he was not allowed to travel back to England from Greece without a QR code. Another Brit, currently in Naples, said he was ‘not able to go to the ap*** because the app is broken’.
Others are worried about their upcoming holiday plans, as they are unable to fill out passenger locator forms for today’s and tomorrow’s flights.
The app’s problems are the latest in a series of problems facing travelers this summer, with E-gates crashing at the airport leading to queues of up to four hours upon arrival at Heathrow last week.
Ministers introduced the UK’s new simplified travel system on Monday last week, replacing traffic light rules with a single go/no go system.
Fully vaccinated travelers returning from a country that is not on the red list are not required to take a pre-departure test and are exempt from quarantine, but they will have to undergo a day’s test.
NHS app not allowing people to view their COVID vaccine passes as holidaymakers are left unable to board flights
How can you prove your vaccination status if the NHS app is down?
If you wish, the NHS app can maintain your COVID vaccination record and, upon request, will generate a pass for travel abroad with a QR code.
When the app faces such problems, it is not possible to download this QR code, which is required to prove the vaccination status on the passenger locator form and board the planes.
Passengers can download a PDF version of the code before their flight and print it out or ask their GP for a letter that can be used in its place.
But none of these options were available to people stranded at airports today.
The app also shows when people get their vaccines even without a pass.
But it cannot be used in place of QR code on passenger locator form.
Users trying to log on to the NHS app to download their Vaccine Pass today received a message saying ‘try again later’.
It says: ‘The NHS COVID-19 Status Service is experiencing very high traffic volumes.
‘We are currently limiting access to the service to prevent it from being overloaded.
‘Try again later.’
Health officials have not yet explained why the app is unable to process traffic levels.
NHS Digital said: ‘The NHS COVID Pass service was temporarily unavailable between 11.45am and 3.15pm today as a result of a technical issue with a global service provider that affected several different organisations.
‘After an immediate investigation, it has been fixed and COVID passes are available both through the NHS app and online.’
In the coming days, a swarm of Britons trying to go abroad spent hours trying to get on the app to access their Covid passes.
Mike Dalghetti told MailOnline: ‘We are flying to Alicante next week. I have tried to use the app all day. It will not allow us to register our identity.
Says my driving license is not acceptable then it will not accept my facial recognition.
‘Luckily we have old printed double vaccine letters.
‘This is just a joke and is not suitable for the purpose of a waste of time.’
Chuck Adolfi said it was a ‘shock’ as he tried to fly with his girlfriend from Gatwick to the Slovenian capital Ljubljana on a ‘dream holiday’ on Wednesday morning, before they were turned away.
He said, ‘Went to go to the app and my Kovid was not visible.
‘Didn’t even know at the time that there was an outage that had just been turned off and said they couldn’t do anything about it.
‘Called the number and they said the app and site are down and there is nothing they can do. EasyJet also did not say anything. Showed them my vaccine card and nothing else.
Britons took to social media to report the problem, with hundreds saying they were worried about being able to travel.
Carolyn Frost, a journalist, wrote: ‘Waiting to take off at Heathrow and the NHS app has crashed with all COVID vaccination evidence available.
‘Currently not allowed to fly. Going to be an interesting afternoon at Heathrow.’
Passengers queue for the arrivals hall at London Heathrow Airport’s Terminal 5 last week due to a problem with the self-service passport gate
Passengers posted pictures of huge queues on Twitter last week on Wednesday, with one passenger estimated to have waited at immigration for over a thousand, while another reported expected wait times of anywhere between two and four hours .
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