Facebook denies having ‘2 systems of justice’ for users after scathing WSJ report


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WSJ report says Facebook favors millions of high-profile users

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Facebook has responded to a blatant Wall Street Journal report that claims the social media giant gives millions of elite special treatment when it comes to removing content that violates the network’s rules.

While the company denies having “two systems of justice,” it acknowledges that there is room for improvement when it comes to implementing its policies.

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The Journal obtained internal documents detailing Facebook’s own assessment of its ExCheck policy, which allegedly favors more than 5.8 million high-profile users such as celebrities, politicians and some organizations. Those “whitelisted” accounts not only get a second review whenever their posts are flagged for infringement, according to the newspaper, but they are granted a certain level of immunity from punishment.

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“Unlike the rest of our community, these people may violate our standards without any consequences,” said an internal review regarding XCheck members.

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In response to the report, Facebook said its XCheck program is no secret, but acknowledged it is incomplete.

Facebook spokesman Andy Stone took to Twitter to respond to the Journal’s story, first pointing to a 2018 blog post where Facebook defended itself against another significant report on its policing. That post acknowledges that Facebook “cross-checks” high-profile accounts like celebrities.

“As we said in 2018: ‘Cross-check’ simply means that certain content on certain pages or profiles is given a second layer of review to ensure that we have implemented our policies correctly is,” Stone wrote, citing an earlier post before making the claim. , “There are no two systems of justice; it is an attempt to avoid mistakes.”

“Ultimately, at the heart of this story is Facebook’s own analysis that we need to improve the program,” Stone said. “We know our enforcement is not perfect and that there are tradeoffs between speed and accuracy.”

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He concluded, “The WSJ piece repeatedly cites Facebook’s own documentation that actually indicates the need for changes already underway at the company. We have a new team, new resources, and an overhaul of the process that Facebook has.” on an existing work-stream.”

When contacted by Granthshala Business, Stone declined to share what changes are being considered to Facebook’s XCheck program.

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