Audit finds electronic tolls overbilled Maryland drivers

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It is not clear how much money the state collected in toll

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Maryland Legislative auditors found that glitches in the state’s cashless tolling infrastructure on bridges, tunnels and express lanes cost motorists thousands of dollars.

baltimore sun reports The Office of Legislative Audit report on the Maryland Transportation Authority comes nearly a year after the state announced it would permanently end cash toll collection — halted during the coronavirus pandemic — and move to an electronic tolling system entirely.

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Legislative Auditor Gregory Hook wrote in a letter, “We received allegations from our fraud, waste and abuse hotline that the MDTA was trying to detect and address overbilling of customers for electronic tolling due to issues with their new toll equipment.” Not taking enough action.” For the Joint Audit and Evaluation Committee of the legislature.

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“Our audit revealed that MDTA was inconsistent in its actions relating to the impact of issues with the electronic toll collection system on its customers and potential customer overbilling,” Hook’s letter said.

report was earlier informed of by WBAL-TV. This led to the Fort McHenry Tunnel in Baltimore, the Francis Scott Key Bridge, the Intercounty Connector in Montgomery County, and the Thomas J. Identified tolling issues on Hatham Memorial Bridge.

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Problems include electronic tolls incorrectly counting vehicle axles and overcharging motorists, according to reports, with customers billing twice to pass tolls once and overbilling with commuter plans for some.

“While hardware or software problems can occur on occasion, MDTA’s tolling system features a robust real-time monitoring system that alerts anomalies so that issues are quickly identified and corrected to minimize any potential errors. to be available,” transit officials wrote in a response to the audit.


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