A care home in Birmingham has been heavily criticized by care watchdogs after it found that physical and verbal abuse with residents with learning disabilities and autism had become “common”.
The Care Quality Commission said it had immediately banned Summerfield House in Birmingham to prevent more people from being admitted there.
The home was caring for four disabled residents in August, when CQC inspectors found a string of concerns.
Records revealed episodes of physical, verbal and emotional abuse of residents, with employees threatening to cancel activities or calling the police.
In one incident, an employee used furniture to prevent a person from moving.
The CQC found that employees were not able to recognize the abuse, citing an instance where inspectors saw a person being hit on the head by another person and no action was being taken.
The watchdog report said that there was abuse between residents and employees.
Debbie Ivanova, deputy chief inspector of the CQC for People with Learning Disabilities and Autistic People, said: “Our latest inspection of Summerfield House found a truly unacceptable service with a poor culture where abuse and harm were being done to people, without any action. It was taken to prevent events from happening or happening again.
“The records showed incidents of physical, verbal and emotional abuse that were not dealt with or followed up appropriately. Physical assault became common among people who were exposed to ongoing inappropriate and abusive behaviors. About to get worse due to lack of widespread recognition from employees.
“The care records and the language used by the staff to talk to the people was abusive and no consideration was given to the dignity and well being of the people.”
She continued: “The service’s continued failure to refer to all instances of abuse and to thoroughly investigate concerns has put people at risk of long-term harm and has created a closed culture at home.
“We continue to monitor the service closely and will take further action if we are not assured that necessary and immediate improvements will be made.”
Concerns resulted in the local council drafting in an outside agency to provide managerial support in-house.
When inspectors revisited, they found that four more allegations of misconduct were made without any evidence that had been properly investigated.
The CQC said that all the people living in the house have been moved to alternate accommodation to ensure their safety.
Summerfield House was rated as being overall insufferable as well as safe, effective, responsive, caring and well led.
Credit: www.independent.co.uk /